Privacy Policy

Last updated:

Introduction

Ghorlaxxex ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our garden care consultation services and visit our website at ghorlaxxex.ddd. We process personal data in accordance with the EU General Data Protection Regulation (GDPR), the Irish Data Protection Act 2018, and applicable Irish law. Our principal place of business is in Ireland.

Data Controller

The data controller responsible for your personal data is Ghorlaxxex, 30A Marley Lawn, Rathfarnham, Dublin 16, D16 HX88, Ireland. For any data protection enquiries, contact us using the details under "Contact Us" below.

Legal Basis for Processing

We process your personal data only where we have a lawful basis under GDPR Article 6:

• Contract: Where processing is necessary to perform our contract with you (e.g. providing consultations, processing bookings and payments).
• Consent: Where you have given clear consent (e.g. marketing, non-essential cookies, optional garden photographs). You may withdraw consent at any time.
• Legitimate interests: Where necessary for our legitimate interests (e.g. improving services, security, responding to enquiries), provided your interests do not override these.
• Legal obligation: Where we must process data to comply with Irish or EU law (e.g. tax, accounting).

Information We Collect

When you engage with our garden consultation services, we may collect:

• Name and contact details (email address, phone number, postal address)
• Garden location and property details relevant to our consultation services
• Photographs of your garden that you choose to share with us
• Communication records including emails and phone call notes
• Payment information when booking paid consultations

How We Use Your Information

We use the information collected to:

• Provide personalised garden care consultations and recommendations
• Schedule and conduct garden visits at your property
• Prepare customised planting plans and care guides
• Send follow-up care advice and seasonal reminders
• Process consultation bookings and payments
• Respond to your enquiries and provide customer support
• Improve our services based on client feedback

Garden Consultation Services

As part of our garden consultation services, we may photograph your garden to document its current state and track progress over time. These images are used solely for providing you with tailored advice and are not shared publicly without your explicit consent.

Information about your garden, including soil type, plant species, and layout, is kept confidential and used only to deliver our professional consultation services.

Data Security

We implement appropriate security measures to protect your personal information from unauthorised access, alteration, or disclosure. Your data is stored securely and accessed only by authorised personnel who need it to provide our services.

Your Rights

Under the GDPR and the Irish Data Protection Act 2018, you have the right to:

• Access the personal data we hold about you
• Rectification — request correction of inaccurate or incomplete data
• Erasure — request deletion of your data (subject to legal exceptions)
• Restrict processing — request that we limit how we use your data in certain circumstances
• Object to processing based on legitimate interests or for direct marketing
• Data portability — receive your data in a structured, machine-readable format where applicable
• Withdraw consent at any time, where processing is based on consent (without affecting the lawfulness of processing before withdrawal)

To exercise any of these rights, contact us using the details below. We will respond within one month. You also have the right to lodge a complaint with the Data Protection Commission (DPC), Ireland’s supervisory authority for data protection: www.dataprotection.ie. The DPC recommends contacting us first to try to resolve any concerns.

Data Retention

We retain your personal information only for as long as necessary to provide our services, fulfil the purposes set out in this policy, and comply with legal obligations (including tax and accounting requirements under Irish law). Garden consultation records are typically retained for up to 7 years to support follow-up advice, continuity of service, and legal requirements. After that, we delete or anonymise your data where possible.

Contact Us

For any privacy-related questions or to exercise your rights, please contact us at:

Ghorlaxxex
30A Marley Lawn, Rathfarnham
Dublin 16, D16 HX88, Ireland
Email: reply@ghorlaxxex.world
Phone: +353 1 482 5818